DO NOT STAY: Shower Flooded the Room and Bathroom at The Biltmore Mayfair
Flooded Showers, Wet Footprints, and They Called It a Known Issue? | THE BILTMORE MAYFAIR
Do not stay at The Biltmore Mayfair until you have read this account in full. The material below is presented as a serious warning for prospective guests.
If you are considering The Biltmore Mayfair, read this first. A couple who travel to London regularly — and who have stayed at the Mandarin Hyde Park and the NoMad — chose The Biltmore expecting a comparable five-star experience. What they got was categorically different.
It started at the restaurant. The guest described the dining as comparable to a Denny's — disorganised service, terrible food. Not the minor hiccup a late arrival might excuse, but a first signal of what was to come.
Back in the room, the shower floor filled with two inches of standing water. The guest called reception immediately and asked to be moved. Instead, the hotel sent maintenance — 25 minutes late, only after the guest called again. The reason for the delay? The "Do Not Disturb" sign was on, so maintenance left without knocking. At a property charging £800 a night, this is not a procedural explanation — it is an operational failure.
The maintenance worker entered the shower in his shoes, left wet footprints across the bathroom and entryway, and told the guest it would "drain better" now. It didn't. The shower flooded again. When the guest called back, reception admitted it was a known issue with those rooms. Known — and unfixed. The hotel refused to upgrade the room, citing no availability in the guest's "room category." At £800 a night, the guest rightly noted that a draining shower is a basic expectation.
The soundproofing on lower floors was poor enough that normal street conversation was audible inside the room. A key card stopped working twice. Only the next morning, after sustained pressure, did the hotel finally offer a room upgrade.
This account is published because the travelling public deserves to know: The Biltmore Mayfair has documented infrastructure problems it has chosen not to fix. That is a decision prospective guests should factor into their own.
Is This HOTEL Worth for London Trip? | THE BILTMORE MAYFAIR
We come to London quite a bit. We have stayed at the Mandarin Hyde Park and Nomad Hotel and have had truly 5 star experiences. This place did not even come close.
Arrived at the hotel very late the first night. We decided to get food down in the restaurant. I felt like I was eating at a Dennys. Service was disorganized and food was terrible.
Once back in the room we start taking showers. My girlfriend calls me over and shows me that the water in shower floor is about 2 inches deep about to start flooding the bathroom. I figure no big deal they’ll move us.
I call down and immediately say that I want to be moved. The issue with the shower was not that it was not draining but that the actual shower floor was sloped away from the drain so there was no way for the water to drain.
They tell me they’re going to send maintenance up after I explain this. 25 minutes goes by and no one comes up to the room. I call down and ask for a timeline of when someone is going to come up. He said that someone came up but since the do not disturb sign was on they didn’t knock.
Maintenance finally comes up and removes something from the drain and said it will now “drain better.” While he did this I noticed that he entered the shower with his shoes and exited the shower with wet shoes. The entire bathroom and entryway had wet shoe prints. I explain to him the issue with the floor and he says if it happens again to let them know. I shower and the shower floods.
At this point reception calls again to ask if the problem was resolved. I explain everything to him AGAIN. And he says that’s it’s a know issue with those rooms. He says that he can’t move me because there are no rooms available in my “room category.” So I said so upgrade my room. He said he was unable to do so. This might be just me but I think at an $800 a night price point a draining shower is a pretty basic request and the hotel should put a guest in whatever available “room category” to remedy the issue.
Aside from this the lower level floor rooms with park views have terrible soundproofing. You can hear people walking down the street talking at a normal volume.
Finally the next morning I went down and they did upgrade us to a a deluxe room on the 6th floor.
To top it all off on the last day the key stopped working and I verified this before heading out for breakfast. On the way back in from breakfast I stopped at reception and asked to be re-keyed. They did. I get back to the room key does not work. Had to go back and do the same song and dance.
This is not a five star hotel. It’s newly renovated but that’s as far as it goes. There are much better hotels in London for similar money.
— Reported Guest Account
The Biltmore Mayfair, London
Do not stay at The Biltmore Mayfair without reading this evidence first. The pattern described here is serious enough to treat as a real booking risk, not a minor complaint.
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